These are the channels that you will be able to use while setting up automation rules. Select the public and private channels that you want the helpdesk to have access to.

Once authorized, you will be returned to the app configuration page. Use a Slack account that has admin user privileges with access to all Slack channels. You will be asked to sign into your Slack account and authorize Freshdesk.

Search for the Slack app and enable it.You will be redirected to the Apps section. On the top-right corner, click on the Marketplace icon and click Marketplace Apps.Log in to Freshdesk as an administrator.

Receive DM agent notifications in Slack from Freshdesk-bot user instead of Admin.Use slash commands in both public and private channels in addition to DMs.Agents can authorize this command through Freshdesk agent portal without inserting the API token. Use create_fd_ticke t slash command to create tickets from Slack, this way you can avoid creating slash commands for individual accounts.Use the Freshdesk 'Create Ticket' slash command to convert Direct Message (DM) discussion with peers and customers directly to support tickets.Send Direct Messages (DMs) to support agents about tickets that have been assigned or updated in their queue.You can even use this feature to link a Freshdesk Group to a mirroring Slack Group. Use the same automations to post to a private channel if you wish to keep a select group of users updated about specific ticketing events.Use automation rules to post messages about tickets in your organization’s public Slack channels automatically so that your team is aware of what is happening.You can use Freshdesk’s powerful automation systems to keep your team in sync with ticket changes in your helpdesk. Integrating Freshdesk and Slack allows you to keep various groups on Slack updated about the status of tickets in your helpdesk. Use slash commands to convert Slack DMs to tickets Notify ticket creation and update events to the agent as a Slack Direct Message Notify ticket creation and update events to public or private channels in Slack

Integrate slack into website